Wishclickplay.com reserves the right to cancel any incoming order which it might believe to be of suspicious nature (such as unauthorized / fraud payments etc.). Similar paid orders are refunded and the goods are not delivered. At our discretion, we can cancel orders for customers only when the key has not been delivered. You will be charged a small fee by the payment provider if you request a cancellation from us due to changing your mind or making an error when ordering. We cannot cancel orders if you have already received the activation code, as there is no way to re-sell that item. We cannot cancel or refund an order, just because you don’t enjoy / like the product. Once you activate the code, it is permanently binded to your account, therefore we cannot refund you .
If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you .
DIGITAL PRODUCTS
Unfortunately, due to the nature of our product, once the digital item has been sent, we cannot issue a refund.We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item.
PHYSICAL PRODUCTS
If the item has not been shipped,we can cancel your purchase.Kindly note if the item has been shipped,we are unable to cancel the purchase since the item has already left our facility.
SHIPPING POLICY
Game / Software codes are sent through email. Physical products are shipped using the postal service/courier. We have tie ups and special pricing with the best courier services available today in the market.Game / Software codes are shipped worldwide. Kindly note we have no liability if you provide us with a invalid,incorrect or insufficient address or fail to claim your package from your local PO/Depot/Customs.We ship worldwide.
REFUND & RETURN POLICIES
By agreeing to these terms and conditions, you hereby consent to wishclickplay.com providing you with your purchased CD Keys as soon as your payment arrives or any such time it deems appropriate, which may be before the end of the cancellation period provided for by The Consumer Protection (Distance Selling) Regulations 2000, as amended by The Consumer Protection (Distance Selling) (Amendment) Regulations 2005, (collectively, the ‘Regulations’) (the cancellation period under the Regulations is normally up to seven working days from the day after the contract was concluded, although this can be extended in some circumstances). In agreeing to this term when collecting the key, you agree to waiver your right to cancel this service and claim a refund as per the Regulations as soon as you have activated the product key you purchased.No refunds will be issued based on a glitch in a game, the non compliance with the minimum requirements to run the game on your PC/laptop, for lack of pleasure during the game, or because the buyer did not read the product specifications mentioned by wishclickplay.com team.
Most of the products have lifetime warranty. If you experience any difficulties with the product you have purchased contact us first with your problem description accompanied by screenshots or photos. It might take up to 7 days to process your request. For games and software codes, once the code has been delivered and used by the customer there is no return or refund of any kind. If in the unlikely event, you receive a key that does not activate your game, simply contact us by emailing us at [email protected]